General Terms & Conditions
Conclusion of Contract
The website of She Trading Inc. (IVKO Woman US) only represents a sales prospect. By displaying the products on the website, She Trading Inc. invites the Customer to place orders. The order confirmation then sent by e-mail does not lead to the purchase contract - it is only the acknowledgement that the Company has received the order from the Customer.
The Company reserves the discretion to accept or reject the order.
If it is unable to accept the order, the Company will immediately notify the Customer.
The Company accepts the order and considers the sales contract concluded within 1-3 days from the sending of the order confirmation - or the latest at the moment of delivery of the product to the Customer.
When ordering from the Company's online shop, the ordering process comprises a total of 4 steps. In the first step, the Customer selects the desired goods. In the second step, Customer enters the delivery address and, if necessary, different billing address. In the third step, the Customer chooses the payment method. In the last step, Customer has the opportunity to check all details (e.g. name, address, the form of payment, ordered items) again and correct them if necessary, before sending the order to Company by clicking on "Continue to payment".
Goods are only delivered in quantities customary in the household. She Trading Inc. does not accept orders from customers who have not yet reached the age of 18.
Return of the goods
The Company offers the Customer the opportunity to return purchased goods, without stating any reason, free of charge, within 14 days from the date the Customer has taken the possession of the goods.
The Customer must act as soon as possible, electronically, by mail, email, fax, or phone to inform the Company of its desire to return ordered products.
All refund costs will be borne by the Company and the Customer will be reimbursed in full. The Company reserves the right not to refund until the goods are returned by the Customer or a valid confirmation that the Customer has sent the products to the Company, whichever of these two events occur earlier.
For a refund, unless otherwise agreed with the Customer, the Company will use the identical payment method chosen by the Customer when ordering the product. The Customer is obliged to bear the costs of any damage to the product, which arise due to inadequate handling of goods by the Customer.
Delivery
Unless otherwise agreed, delivery from She Trading Inc. to the delivery address specified by the Customer is at the Customer's expense. The transfer of risk occurs when the goods are handed over to the Customer. Delivery is only within the territory of United States of America.
The delivery is carried out by the logistics service provider UPS.
The dispatch takes place approx. 3 - 5 working days after receipt of the order, provided that Customer's data has been adequately checked (identity check, credit check).
With prepayment, the delivery time refers to the receipt of payment. In case the ordered products are not available, the Company will inform the Customer of this in a separate e-mail.
The contract for the unavailable goods is not concluded.
Prices and shipping costs
All prices stated on the online shop does not include the applicable statutory sales tax.
The Customer will be notified about the respective shipping costs and if sales tax is calculated and collected. Unless otherwise agreed, the Customer has to bear the shipping costs.
Warranty
The Customer is entitled to a warranty for defects for the purchased goods.
In particular, the Customer can request supplementary performance (new delivery or rectification of defects).
However, She Trading Inc. is entitled to refer the Customer to new delivery if the rectification of the defect would involve a disproportionate effort.
The Customer should make warranty claims stating the order number, name and address, as well as briefly stating the reasons.
At She Trading Inc.’s request, the Customer will send the defective goods for inspection, at cost and risk, to the following address:
She Trading Inc. (IVKO) c/o Bergen Logistics
1055 Hanover St
Wilkes-Barre, PA 18706
Tel: 570-258-5076 ext 389
Payment methods
She Trading Inc. offers the following payment options: payment by credit card, PayPal, Apple Pay and payment on invoice (KLARNA).
Company reserves the right to exclude specific payment methods, depending on the result of the verification of Customer's data (identity and credit check).
Retention of title
The delivered goods remain the property of She Trading Inc. until paid in full.
Offsetting and retention
The Customer is entitled to offset only if Customer's counterclaims have been legally established or are undisputed by She Trading Inc. The Customer is authorized to exercise a right of retention to the extent as Customer's counterclaim is based on the same contractual relationship.
Privacy
The Customer's personal data, which becomes known to She Trading Inc. in the context of a business relationship, is stored and, if necessary, passed on to affiliated companies for the purpose of order processing. All data will be treated confidentially. Company collects, stores and use the data in accordance with the applicable data protection regulations of She Trading Inc. These data provisions are available [here] in printable form.
Storage of the order text
The contract text is saved at our internal information systems. You can find the general terms and conditions at any time at https://us.ivko.com/terms-and-conditions/. The order data and the terms and conditions will be sent to you by email. After completing the order, your order details are no longer accessible through the Internet for the security reasons.
Final provisions
The law of the United States of America applies to all contracts between She Trading Inc. and the Customer, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. This choice of law only applies to the extent that it does not remove the mandatory consumer protection regulations of the state in which the consumer is habitually resident at the time of the order.
Imprint
The websites us.ivko.com, is operated by:
She Trading Inc.
2275 Research Boulevard, suite 500
Rockville MD 20850
United States of America
represented by CEO:
Silvio Dana
Telephone: T: +1 301 789 2882
Email: service@ivko.com
Privacy Policy
Content
- What is the content of this document? What happens to your personal data when you interact with this Site or with us?
- What personal data are processed?
- For what purposes are your personal data processed?
- Do we process personal data of children?
- Are your personal data safe?
- Who do we share your personal data with? Who are the recipients, where are the data transferred and for what purposes?
- Which choices do you have about how we process your personal data?
- Does the site contain elements controlled by third parties? Who is responsible and liable for these elements?
- How can you contact us?
- What if you live in California? Do you have any special rights?
- Can we make changes to this Privacy Policy?
What is the content of this document? What happens to your personal data when you interact with this Site or with us?
This privacy policy ("Privacy Policy") describes how She Trading Inc, 2275 Research Boulevard, suite 500, Rockville MD 20850 ("Ivković", "we", "our" or "us") treats any collection and processing of personal data carried out:
(I) when you interact with the website www.ivko.com (the "Site");
(II) when you purchase a product or request other services from Ivković, whether online on our Site or offline in our stores, including when you contact our customer service for post-sale customer services or specific questions or requests;
(III) when we communicate with you as part of our marketing activities.
By accessing and using this Site or otherwise providing us with your personal data, for example when visiting our stores, you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.
For specific processing activities, we obtain your consent to collect and process your personal data. When we intend to collect your consent, we will ask you, before you submit personal data or use the relevant sections of the Site, to confirm electronically that you consent to the processing activity at stake, as described in this Privacy Policy, by ticking specific boxes. Your affirmative action in ticking the relevant box and your use of this Site signify that you agree to the processing activity at stake as described in this Privacy Policy. Our records of your acceptance of this Privacy Policy, the date thereof, and of all future amendments to this Privacy Policy, shall be regarded as conclusive and written evidence of your consent.
You will also be informed of this Privacy Policy - and, when we require your consent, be asked to consent - when contacting our customer service or when providing us with your personal data in our stores (for instance, when subscribing to our Ivko Loyalty Club programme).
What personal data are processed?
Automatic information collection on this site
The processing of your personal data when you merely visit and consult the Site is limited to the so-called surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system.
In principle, surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by us exclusively for statistical purposes and in aggregated form for the purpose of measuring and enhancing the functionality of the Site. Due to the nature of the surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, we do not collect surfing data in order to associate them with identified users, except where the said data may be used to assess possible responsibilities in case of information crimes realized against the Site or through the Site, to the extent permitted by law.
Besides, certain information is gathered on this Site by means of cookies and other tracking technologies as described in our Cookie Policy. By actively closing the Site Cookie Banner and by setting your cookie preferences through our settings and in your browser, you are agreeing to our use of cookies and similar technologies.
Information you provide voluntarily to us:
We collect and process:
1. personal data that you provide when you interact with the Site functionalities, for example, when you open an account on our e-Commerce platform. This personal data may include:
- IP address;
- username;
- password;
- first name;
- last name;
- company;
- VAT number;
- address (shipping and billing address(es));
- city;
- post code;
- country;
- phone number;
- e-mail address;
- the history of products you purchase; and
- details regarding your transaction.
2. personal data that you provide when you interact with our customer service, for example, when you send a question about an Ivko Woman product, communicate feedback to us, contact our customer service call center for support, or request specific assistance or service from our customer service. This personal data may include:
- • your name, e-mail address, telephone number;
- the history of products you purchase;
- information regarding the reasons for which you contacted our customer service; and
- content of your communications relating to your interaction with customer service.
For what purposes are your personal data processed?
We collect and process your Personal Data for the following purposes:
1. Ivković processes your personal data for the following purposes:
a. to operate and manage the Site, including:
- to provide you with the services or functionalities that you request on the Site;
- to create your account and manage your subscription on the Site;
- to improve your browsing experience and ameliorate the Site;
b. to conduct marketing activities, including:
- for direct marketing purposes, including:
§ to manage your subscription to our newsletter(s) or mailing list(s);
§ to allow participation to promotions and other initiatives;
§ to send you (subject to your consent, that is optional), also through e-mail or other electronic communications means such as SMS, MMS, etc. promotional information and material on our products and services, on special initiatives on price and promotions and on initiatives such as loyalty programs and events organized by Ivković; - for survey purposes (subject to your consent, that is optional); - for profiling purposes (subject to your consent, that is optional);
- for the purpose of improving our products and services;
c. to manage your purchases of Ivko Woman products through our e-Commerce platform:
- this includes all activities relating to the purchase of goods, such as delivery of goods, billing, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including use of vouchers;
d. to provide you with our customer-service, including:
- to provide you with after-sale services;
- to respond to your request(s) for information, question(s), communication(s) or feedback;
- for internal training purposes and improvement of our customer-service;
e. for other purposes:
- for fraud prevention purposes;
- for compliance with our obligations under applicable laws and regulations, and for assessment and defence of a legal right.
- to prevent fraud;
- to comply with our obligations under applicable laws and regulations, and to assess and defend a legal right; and
We use information as otherwise permitted by law or as we may notify you.
Do we process personal data of children?
We do not knowingly collect personal information from children under age 13. If you are a parent or legal guardian and think that your child under 13 has given us information, you can contact us at the address given at the end of this Privacy Policy. Please mark your inquiries "COPPA Information Request." Parents, you can learn more about how to protect children's privacy online here: https://www.consumer.ftc.gov/articles/0031-protecting-your-childs-privacy-online
Are your personal data safe?
We are committed to protect the security and confidentiality of your personal data. We take various technical and organizational measures to protect your information.
However, please note that no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will never occur.
Who do we share your personal data with?
We communicate personal data within the limits and under the circumstances specified in this Privacy Policy:
1°. We may share information within the Ivko family of companies. Your personal data will be accessible within our organization by our personnel that need to access it because of their duties in relation to the processing purposes herein specified. We ensure that these persons are bound by appropriate security and confidentiality obligations.
2°. Your personal data may also be accessible by third party service providers that we appoint to process personal data on our behalf and on our instructions (as Processors). These service providers include:
- third party service providers to which we may revert to for performance of professional, technical and organizational services functional to the managing of the Site and the activities performed therein, such as for example the sales of goods and related activities, the managing of functionalities offered by the Site and of the initiatives and services that you may subscribe to and require through the Site, and for services strictly functional to achievement of the other processing purposes herein specified;
- third party service providers to which we revert for closing purchase transactions and payment processing through our e-Commerce platform; and
- third party service providers that are managing and supporting the Site, the relevant e-commerce platform and all the pre- and post-sale activities, such as, order processing, performance marketing, financial services, warehouse management, and customer relationship management.
3°. Your personal data may also be shared with institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, business partners or other legitimate recipients as permitted by applicable laws and regulations, for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend our rights and property and the Site.
4°. Lastly, we may also communicate your personal data to third parties in case of mergers, acquisitions, or transfers of any of our assets, products, websites or operations.
Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for us.
Personal data will not be communicated to third parties for their own marketing purposes.
Which choices do you have about how we process your personal data?
1°. You can opt out of email marketing. To stop receiving promotional emails from us, follow the instructions in any promotional email message you get from us. If you opt out of getting marketing email messages, you may continue to receive non-marketing email messages from us where permitted by law.
2°. You can control cookies and tracking tools. By actively closing the Site Cookie Banner and by setting your cookie preferences through our settings and in your browser, you are agreeing to our use of cookies and similar technologies. If you do not agree to our use of cookies in this way, you can set your cookie settings accordingly. You will always be able to withdraw your consent and change your cookie preferences at any time. If you disable cookies that we use, this may impact your user experience while on this Site. Please refer to our Cookie Policy for further details.
3°. Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit "do-not-track" signals to websites. Because the standards for these signals are still under development, we currently do not take action in response to these signals.
4°. You can control tools on your mobile devices. For example, you can turn off the Bluetooth, GPS locator, push notifications or your advertising ID in your phone settings.
Options you select are browser and device specific.
You may have other choices under state laws. Depending on where you live, you may have certain additional rights, such as the right to request access to your personal information or to request deletion of your personal information.
Requests should be submitted as set out in the "How can you contact us" section of this Privacy Policy. These rights are not absolute, and we will respond to all requests we receive in accordance with applicable laws. The Your California Rights section below provides additional information for California residents.
Does the site contain elements controlled by third parties? Who is responsible and liable for these elements?
The Site may contain links to other sites, as well as objects or elements controlled by third parties.
An example is plug-ins that may connect our Site to social networks like Facebook or Twitter ("social plug-in") and that are usually identified by the relevant social network's logo. If you interact with a social plug-in on our Site, your browser may send such social network certain data relating to you, such as your user ID, information on the Site, date and time, and other browser-related information. Such information will be processed by the social networks, owned and operated by third parties, according to their privacy policies.
We do not have access nor control over elements, objects, plug-ins, cookies, web beacon and other items or tracking technologies owned and operated by third parties, available on our Site or on the relevant third party websites, which users may access on or from the Site, and over the relevant methods of processing of personal data through such elements or sites. We disclaim any responsibility for such websites. You should check the privacy policy of third party websites and elements accessed from the Site to learn about the conditions applicable to the processing of personal data since this Privacy Policy applies only to this Site.
How can you contact us?
If you have questions about this Privacy Policy or our data practices, or if you would like to submit a request, you can email us at: privacy@ivko.com or write to us at:
She Trading Inc.
2275 Research Boulevard, suite 500
Rockville MD 20850
United States
What if you live in California? Do you have any special rights?
If you are resident in California, we are required by California law to provide you with additional information about how we use and disclose your personal information, and you may have additional rights with regard to how we use your personal information. We have included this information below.
Shine the light
If you reside in California, you have the right to ask us for information about our disclosure, if any, of personal information to third parties for their direct marketing purposes in the preceding calendar year. To make a request, please contact us through any of the channels provided in section "How can you contact us" above. When contacting us, please indicate that you are a California resident making a "Shine the Light" inquiry.
California Consumer Privacy Act
We have explained our privacy practices in full in the other sections of this Privacy Policy.
In the preceding 12 months, we have (i) collected personal data of California residents through different means, as described in the "What personal data are processed" section; (ii) used your personal information as described in section "For what purposes are your personal data processed?"; and (iii) shared personal information with the categories of third parties and for the purposes listed in section "Who do we share your personal data with?", including disclosures made to third parties for business purposes. We do not consider the ways we share your personal information to comprise the sale of your information.
California Residents' Privacy Rights.
Subject to certain exceptions, California residents have the right to: (i) request access to their personal data; (ii) request deletion of their personal data; and (iii) request information about the personal data that we have collected, used, sold, or disclosed to third parties within the past 12 months. You can exercise these rights by through any of the channels provided in section "How can you contact us" above. When you submit a request, we may require additional information from you to verify your identity. If you use an authorized agent to submit requests on your behalf, along with the request, the authorized agent must submit a copy of your signed permission to submit the specific request.
We will not discriminate against you because you exercised your rights under this section of our Privacy Policy.
Can we make changes to this Privacy Policy?
We reserve the right to update and amend all or parts of this Privacy Policy, at any time, to the fullest extent permitted under applicable law. The version published on the Site is the version actually in force. If we change this Privacy Policy, we will notify you of such changes by posting a link on the home page of the Site to the amended privacy policy that reads "Newly Revised Privacy Policy" and/or notifying you in any other manner (such as by email where appropriate or required by law and to the extent that we have your e-mail address).
Cookie Policy
Content
- Overview of key elements in this document. Does this Site use cookies?
- What are cookies?
- What types of cookies does the Site use and what are they for?
- How can you control, delete or withdraw your consent to the use of cookies?
- How can we make changes to our Cookie Policy?
- How to contact us?
Overview of key elements in this document. Does this Site use cookies?
Yes, our Site uses cookies.
This cookie policy ("Cookie Policy") applies to the website www.ivko.com (the "Site"). For our general privacy policy, click.
This Cookie Policy describes and informs you about our use of cookies and other tracking technologies such as flash cookies, server logs, web beacons or pixel gifs.
We distinguish between cookies that are mandatorily required for the technical functions of the Site and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the Site.
We use advertising cookies and tracking mechanisms. We only use such cookies and tracking mechanisms if you have given us your prior consent.
You should set your cookie preferences or browser settings accordingly. You will always be able to withdraw your consent and change your choice by amending your cookie preferences or browser settings in the future.
Once you have accepted the use of cookies and similar tracking technologies on the Site, notably through the use of the "cookie settings" function available on the Site's Cookie Banner, your preferences with regard to the use of cookies will be saved in the form of a cookie for your future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable cookies that we use, some parts of the Site may not work properly and some functionalities of the Site may be unavailable, depending on the type of cookie you have disabled.
What are cookies?
Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered. A cookie usually contains the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.
As regards the lifetime of cookies, two types of cookies may be used, "session cookies" and "persistent cookies". Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you (for instance, if you purchase Ivko Woman products through our e-Commerce platform) may be linked to the information stored in and obtained from cookies.
We also use other types of tracking technologies, such as flash cookies, server logs, web beacons or pixel gifs in connection with our Website and services. These technologies are similar to cookies in that they are stored on your device and can be used to maintain information about your activities and preferences.
What types of cookies does the Site use and what are they for?
We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an order for Ivko Woman products. These cookies do not collect personal information for marketing purposes and cannot be disabled.
"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language, and analyzing Site usage to measure and improve performance. These cookies do not collect information that can identify users.
"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable data protection laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy.
In any case, our cookies do not run programs on users' device nor upload viruses on it, and do not allow any kind of control over the device.
Third party cookies commonly used on this Site are listed in the table below. From time to time, we may also use additional cookies and tracking technologies not listed in this table. You may obtain an updated list of all cookies and tracking technologies used on this Site at the time of your visit upon request at privacy@ivko.com.
When you visit the Site, you may receive these third party cookies listed above. We do not control the placing of these cookies and you should check the relevant third party's website for more information about these cookies, including the duration. The relevant third party is responsible for providing you with information regarding the cookies they place and obtaining your consent before placing cookies on your device.
How can you control, delete or withdraw your consent to the use of cookies?
1. Your cookie preferences
By clicking the "cookie settings" button on the Site's Cookie Banner, you may choose whether the Site will use "Functional" cookies and/or "Advertising" cookies, as described in the "cookie settings" function and in Section "What types of cookies does the Site use and what are they for?" above.
The "cookie settings" function available on the Site's Cookie Banner will inform you of which functionalities are available to you or not, depending on the types of cookies you choose to authorize the Site to use.
2. Browser settings
If you wish to withdraw your consent to our use of cookies on this Site, or if you wish to delete or control the placing of cookies on your computer, you can also change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at:
If you disable the cookies that the Site uses, this may impact your experience while on the Site.
You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.
How can we make changes to our Cookie Policy?
Except to the extent limited by applicable law, we reserve the right, in its sole discretion, to update and amend all or parts of this Cookie Policy, at any time. The version published on the Site is the version actually in force.
If we change this Cookie Policy, we will notify users of such changes by posting a link on the home page of the Site to the amended Cookie Policy that reads "Newly revised Cookie Policy" and by sending you an e-mail (where appropriate or required by law and to the extent that you have provided us with your e-mail address).
How to contact us?
If you have any questions or concerns about this Cookie Policy, you can email us at: privacy@ivko.com or write to us at:
She Trading Inc.
2275 Research Boulevard, suite 500
Rockville MD 20850
United States
